General IT Helpdesk

Use this form to request General IT Helpdesk.

(Business Service - Choose 'TMS End User Support')

Hotel system new user access request form

Submit requests for New User Access.

(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)

Hotel system modify user access request form

Submit requests to Modify User Access.

(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)

Hotel system terminate user access request form

Submit requests to Terminate User Access.

(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)

IHG Applications Support Info

​​​Open Merlin Support Page. Search the menu on the left, or browse the hot topics and FAQs.

Applications: Brand Central, Concerto, FairPlanner, GEM, G&E, HCM, Reporting, IHG University, Loyalty Connect, Medallia, MeetingBroker, myHR, Peoplesoft, RFP, UKG, WebGNR

PeopleSoft

Fill up and Submit it to Finance

Concerto

Guide for Access Management

Concerto

Assigning Concerto Roles

Loyalty Connect User Guide

Download document.

User Access Request Forms [New, Modify, Deactivate]

Please note - Assessment Certificate must be completed by the user for access

Please see Manuals [IHG Groups & Events] Section below for license ordering info and support documentation

Tool to generate IHG reports for Revenue Management | Sales & Marketing | Front Office

Use this form to submit tickets regading IHG Reporting Tool issues

Sharepoint Permissions

Use this form to request access to SharePoint folders / files

IHG Groups & Events

Access Request Procedure / License ordering info / Support Documentation and Training.

Opera Certificate Error

Email Archiving

Download document.

Handling Phishing Emails

Download document.

Ping ID Registration - iPhone Users

Download document.

Ping ID Registration - Android Users

Download document.

Merlin Security Questions Setup

Download document.